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CIS : Meter Search (Doc ID 621718.1)

Last updated on APRIL 14, 2025

Applies to:

PeopleSoft Enterprise Peoplesoft CIS - Version 7.6 and later
Information in this document applies to any platform.

Information in this document applies to any platform.



Enterprise Utilities & Taxation Management

This document was previously published as Customer Connection Solution 200762824

Symptoms

When the User is doing a meter search, then uses the go to
control central button. The wrong Account is coming up.
The meter was exchanged to another account.

Steps for replication:
======================

Create an Account A linked to premise A , SP and MeterA
Account A has multiple SA which are stopped

Create Account B linked to the same premise,SP and MeterA as above.
Account B has multiple SAs which are active.

Select the menu
Use PeopleSoftCIS
Meter Search
Enter the Meter Badge number
It shows the corresponding premise
click on GO to Control central to go to the Account
It shows the stopped SA Account and not the Active account

Cause

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In this Document
Symptoms
Cause
Solution

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