CRM - Updating a Case brings users back to search page
Last updated on JANUARY 25, 2016
Applies to:PeopleSoft Enterprise CRM HelpDesk - Version 8.4 and later
PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 8.4 and later
PeopleSoft Enterprise CRM Support - Customer Self Service - Version 8.4 and later
PeopleSoft Enterprise CRM Support - Version 8.4 and later
Information in this document applies to any platform.
CRM - When a Case is left idle for a period of time, then when the user takes an action that causes a refresh of the Case screen (for example: Saving a Case, Adding an Independent Text Solution, Updating a Resolution Status) the system brings the user to the Case Search Screen as opposed to staying in the Case Screen and any information that was not previously saved is lost.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms