Last updated on JANUARY 25, 2016
Applies to:PeopleSoft Enterprise CRM HelpDesk - Version 8.4 and later
PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 8.4 and later
PeopleSoft Enterprise CRM Support - Customer Self Service - Version 8.4 and later
PeopleSoft Enterprise CRM Support - Version 8.4 and later
Information in this document applies to any platform.
CRM - When a Case is left idle for a period of time, then when the user takes an action that causes a refresh of the Case screen (for example: Saving a Case, Adding an Independent Text Solution, Updating a Resolution Status) the system brings the user to the Case Search Screen as opposed to staying in the Case Screen and any information that was not previously saved is lost.
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