CIS 8:Multiple Multi-Items Show up For Eff. Dated Multi Item
(Doc ID 624380.1)
Last updated on APRIL 14, 2025
Applies to:
PeopleSoft Enterprise Peoplesoft CIS - Version 7.6 and laterInformation in this document applies to any platform.
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 200777736
Symptoms
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Excess Credit SAs setup as one time charge SAs are being reviewed by the Write-off process monitor the same night they are created and stopped (CIPLWPRN). This creates a condition where the write-off transfer algorithm (CIPL1TRX) is transferring the money on the Excess Credit SA to other SAs on the account with the same Write-off debt class that do not allow overpayment resulting in SAs with credit balances. This situation defeats the whole purpose of setting up Excess Credit SAs.
When the Excess Credit SA is not setup as a one time charge it creates a problem at final bill time. Since this type of SAs are not premise based, they are not stopped automatically when the CSRs stops services via the Start/Stop page. This causes the Final Bill switch not to be set when the bill is extracted using POSTROUT (CIPBXBLN). It also creates a problem at Write-off time because the excess credit SA will not be reviewed by the Write-off process until it is manually stopped by a CSR. Therefore you may end-up with a situation where the system may start incorrectly a write-off process for an account with an overall credit balance.
Depending on the scenario the system may also issue incorrect A/P refunds for accounts with Excess credit SAs (CIPL3APX) and active SAs.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |