E-PORTAL: Interactive Hub Logon Error: HomepageT, CREF With URL Cannot Be Found

(Doc ID 624799.1)

Last updated on MAY 23, 2018

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 8.4 and later
Information in this document applies to any platform.

Symptoms

Users who have already been updated or have logged in to the Interactive Hub can logon just fine, but new users and LDAP authenticated users cannot successfully logon to the portal and are getting the following error in the app server log.

HomepageTemplate](1) Error in service HomepageT, CREF with URL can not be found:
HomepageTemplate](1) (NET.346): Failed to execute HomepageTemplate request  
Service HomepageT failed with /?tab=

Changes

 

Cause

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