E-WF: 'Error smtp sendmail failed server pssnd01:25 (this is their server name) cannot send email to <users email address>' seen in the appserv.log file is being returned from the smtp server. (Doc ID 634693.1)

Last updated on MAY 09, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.2 and later
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 200944300


***Checked for relevance on 27-DEC-2010***


Symptoms


Having a problem with workflow.  error smtp sendmail failed server pssnd01:25 (this is their server name) cannot send email to <users email address>  in explanation:  verify email address is valid, server address is valid, etc.  they have verified that this is all valid

Log shows the following:
SMTP [in]: create socket => Ok
SMTP [in]: make addr (pssnd01) => Failed
SMTP [in]: name to addr (pssnd01) => Ok 10.141.136.100
SMTP [in]: connect 10.141.136.100:25 => Ok
SMTP [in]: setsockopt SO_SNDTIMEO:50000 => Failed
SMTP [in]: setsockopt SO_RCVTIMEO:50000 => Failed

SMTP [rx]: 00408021853)

PprSave](4) Mail sent to sean_carroll@usairways.com with subject test was not successful.

Cause

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