CRM: Unable to Activate Profiles - Error 'Integration Gateway - External System Contact Error (158,10721) (Doc ID 634812.1)

Last updated on JUNE 06, 2017

Applies to:

PeopleSoft Enterprise CRM Legacy Online Marketing - Version 4 to 4 [Release 4]
Information in this document applies to any platform.

Symptoms

When trying to activate profiles the following error is generated:
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Microsoft Internet Explorer
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Integration Gateway - External System Contact Error (158,10721) RA_PROFILES.RA_PROFILE_ADAPTER.ProfileAdapter.OnExecute  Name:SendActivationMessage  PCPC:41243  Statement:613
Called from:RA_PROFILES.RA_PROFILE_ADAPTER.RA_PROFILE_ADAPTER_EXTENSIONS.ProfileAdapter_Approve.OnExecute  Name:SavePostChange  Statement:59
Called from:RA_PROFILE_DTL.GBL.SavePostChange  Statement:1

Integration Gateway was not able to contact the external system.  The network location specified may be incorrect, or the site is permanently or temporarily down.
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OK  
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Or Error
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Microsoft Internet Explorer
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Integration Gateway: Invalid Local URL (158,10831) RA_PROFILES.RA_PROFILE_ADAPTER.ProfileAdapter.OnExecute  Name:SendActivationMessage  PCPC:45315  Statement:655
Called from:RA_PROFILES.RA_PROFILE_ADAPTER.RA_PROFILE_ADAPTER_EXTENSIONS.ProfileAdapter_Approve.OnExecute  Name:SavePostChange  Statement:59
Called from:RA_PROFILE_DTL.GBL.SavePostChange  Statement:1

The URL for the Local Gateway is invalid.  Please check the URL and verify that the Local Gateway and the connector are functioning
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OK  

Cause

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