E-PerfMon: Setup Peformance Monitor and get Error "PerfMon: Error connecting to AppServer" (Doc ID 635833.1)

Last updated on AUGUST 07, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.44 and later
Information in this document applies to any platform.

Symptoms

Received an error while pinging Specify Monitor URL.  The browser window returns the error message below.  Check the APPSRVLOG (with logfence set to 5) and PIA log for these errors.

Browser window shows:

PerfMon: Error connecting to AppServer, Reason:PerfMon JoltSession to RUBY123:9000 not created, reason: PTWEBSERVER@ruby123 is an Invalid User ID, or you typed the wrong password. User ID and Password are required and case-sensitive. Make sure you're typing in the correct upper and lower case.



PIA log shows:

<Sep 24, 2004 9:22:14 AM PDT> <Notice> <WebLogicServer> <BEA-000360> <Server started in RUNNING mode>
ERROR: WebProfile loading internal default settings because of an Exception while communicating with "RUBY123:9000"
bea.jolt.ApplicationException: TPESVCFAIL - application level service failure
at bea.jolt.JoltRemoteService.decodeCALL(JoltRemoteService.javANSWER:423)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.javANSWER:335)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.javANSWER:257)
at psft.pt8.net.NetReqRepSvc.sendRequest(NetReqRepSvc.javANSWER:554)
at psft.pt8.net.NetService.requestService(NetService.javANSWER:141)
at psft.pt8.net.NetReqRepSvc.requestService(NetReqRepSvc.javANSWER:328)
at psft.pt8.net.NetSession.connect(NetSession.javANSWER:269)
at psft.pt8.net.NetSession.<init>(NetSession.javANSWER:154)
at psft.pt8.auth.GetWebProfileSvc.<init>(GetWebProfileSvc.javANSWER:137)
at psft.pt8.auth.WebProfile.loadProfile(WebProfile.javANSWER:468)
at psft.pt8.auth.WebProfile.checkAndLoadProfile(WebProfile.javANSWER:80)
at psft.pt8.psp.service(psp.javANSWER:257)
at javax.servlet.http.HttpServlet.service(HttpServlet.javANSWER:853)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.javANSWER:1053)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.javANSWER:387)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.javANSWER:28)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.javANSWER:27)
at psft.pt8.psfilter.doFilter(psfilter.javANSWER:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.javANSWER:27)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.javANSWER:6316)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.javANSWER:317)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.javANSWER:118)
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.javANSWER:3622)
at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.javANSWER:2569)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.javANSWER:197)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.javANSWER:170)



APPSRV.LOG shows:

PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](3) Error Setting Sign on PeopleCode context for User PTWEBSERVER@ruby123: Sign on PeopleCode was not executed
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](3) PeopleSoft ID and Password authentication failed. Invalid user PTWEBSERVER@ruby123.
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](1) (NET.502): PTWEBSERVER@ruby123 is an Invalid User ID, or you typed the wrong password.  User ID and Password are required and case-sensitive.  Make sure you're typing in the correct upper and lower case.  
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](1) (NET.346): Failed to execute GetCertificate request  
PSAPPSRV.292 [09/24/04 10:07:30 GetCertificate](1) (NET.502): PTWEBSERVER@RUBY123 is an Invalid User ID, or you typed the wrong password.  User ID and Password are required and case-sensitive.  Make sure you're typing in the correct upper and lower case.  
PSAPPSRV.292 [09/24/04 10:07:30 GetCertificate](1) (NET.346): Failed to execute GetCertificate request  
PSPPMSRV.2556 [09/24/04 10:07:41](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:07:52](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:08:03](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:08:13](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect.
.  (repeatedly)
.
PSPPMSRV.2556 [09/24/04 10:12:02](3) Unable to complete Registration in previous 63 attempts. If this domain is not servicing a performance monitoring system, PPM servers are not required. Otherwise, please validate the PPMI URL and verify that it is accessible
PSPPMSRV.2556 [09/24/04 10:12:03](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:12:14](1) (JNI): Java exception thrown: java.net.ConnectException: Connection
.
. (repeatedly)
PSPPMSRV.2556 [09/24/04 10:12:56](1) (JNI): Java exception thrown: java.net.SocketTimeoutException: Read timed out
PSPPMSRV.2556 [09/24/04 10:12:56](1) (JNI): Java exception thrown: java.net.SocketTimeoutException: Read timed out

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms