E-PerfMon: Setup Peformance Monitor and get Error "PerfMon: Error connecting to AppServer"
(Doc ID 635833.1)
Last updated on FEBRUARY 14, 2020
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.44 and laterInformation in this document applies to any platform.
Symptoms
Received an error while pinging Specify Monitor URL. The browser window returns the error message below. Check the APPSRVLOG (with logfence set to 5) and PIA log for these errors.
Browser window shows:
PerfMon: Error connecting to AppServer, Reason:PerfMon JoltSession to xxxxxxx:9000 not created, reason: PTWEBSERVER@xxxxxxx is an Invalid User ID, or you typed the wrong password. User ID and Password are required and case-sensitive. Make sure you're typing in the correct upper and lower case.
PIA log shows:
<Sep 24, 2004 9:22:14 AM PDT> <Notice> <WebLogicServer> <BEA-000360> <Server started in RUNNING mode>
ERROR: WebProfile loading internal default settings because of an Exception while communicating with "xxxxxxx:9000"
bea.jolt.ApplicationException: TPESVCFAIL - application level service failure
at bea.jolt.JoltRemoteService.decodeCALL(JoltRemoteService.javANSWER:423)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.javANSWER:335)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.javANSWER:257)
at psft.pt8.net.NetReqRepSvc.sendRequest(NetReqRepSvc.javANSWER:554)
at psft.pt8.net.NetService.requestService(NetService.javANSWER:141)
at psft.pt8.net.NetReqRepSvc.requestService(NetReqRepSvc.javANSWER:328)
at psft.pt8.net.NetSession.connect(NetSession.javANSWER:269)
at psft.pt8.net.NetSession.<init>(NetSession.javANSWER:154)
at psft.pt8.auth.GetWebProfileSvc.<init>(GetWebProfileSvc.javANSWER:137)
at psft.pt8.auth.WebProfile.loadProfile(WebProfile.javANSWER:468)
at psft.pt8.auth.WebProfile.checkAndLoadProfile(WebProfile.javANSWER:80)
at psft.pt8.psp.service(psp.javANSWER:257)
at javax.servlet.http.HttpServlet.service(HttpServlet.javANSWER:853)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.javANSWER:1053)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.javANSWER:387)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.javANSWER:28)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.javANSWER:27)
at psft.pt8.psfilter.doFilter(psfilter.javANSWER:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.javANSWER:27)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.javANSWER:6316)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.javANSWER:317)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.javANSWER:118)
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.javANSWER:3622)
at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.javANSWER:2569)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.javANSWER:197)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.javANSWER:170)
ERROR: WebProfile loading internal default settings because of an Exception while communicating with "xxxxxxx:9000"
bea.jolt.ApplicationException: TPESVCFAIL - application level service failure
at bea.jolt.JoltRemoteService.decodeCALL(JoltRemoteService.javANSWER:423)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.javANSWER:335)
at bea.jolt.JoltRemoteService.call(JoltRemoteService.javANSWER:257)
at psft.pt8.net.NetReqRepSvc.sendRequest(NetReqRepSvc.javANSWER:554)
at psft.pt8.net.NetService.requestService(NetService.javANSWER:141)
at psft.pt8.net.NetReqRepSvc.requestService(NetReqRepSvc.javANSWER:328)
at psft.pt8.net.NetSession.connect(NetSession.javANSWER:269)
at psft.pt8.net.NetSession.<init>(NetSession.javANSWER:154)
at psft.pt8.auth.GetWebProfileSvc.<init>(GetWebProfileSvc.javANSWER:137)
at psft.pt8.auth.WebProfile.loadProfile(WebProfile.javANSWER:468)
at psft.pt8.auth.WebProfile.checkAndLoadProfile(WebProfile.javANSWER:80)
at psft.pt8.psp.service(psp.javANSWER:257)
at javax.servlet.http.HttpServlet.service(HttpServlet.javANSWER:853)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.javANSWER:1053)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.javANSWER:387)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.javANSWER:28)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.javANSWER:27)
at psft.pt8.psfilter.doFilter(psfilter.javANSWER:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.javANSWER:27)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.javANSWER:6316)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.javANSWER:317)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.javANSWER:118)
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.javANSWER:3622)
at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.javANSWER:2569)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.javANSWER:197)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.javANSWER:170)
APPSRV.LOG shows:
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](3) Error Setting Sign on PeopleCode context for User PTWEBSERVER@xxxxxxx: Sign on PeopleCode was not executed
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](3) PeopleSoft ID and Password authentication failed. Invalid user PTWEBSERVER@xxxxxxx.
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](1) (NET.502): PTWEBSERVER@xxxxxxx is an Invalid User ID, or you typed the wrong password. User ID and Password are required and case-sensitive. Make sure you're typing in the correct upper and lower case.
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](1) (NET.346): Failed to execute GetCertificate request
PSAPPSRV.292 [09/24/04 10:07:30 GetCertificate](1) (NET.502): PTWEBSERVER@xxxxxxx is an Invalid User ID, or you typed the wrong password. User ID and Password are required and case-sensitive. Make sure you're typing in the correct upper and lower case.
PSAPPSRV.292 [09/24/04 10:07:30 GetCertificate](1) (NET.346): Failed to execute GetCertificate request
PSPPMSRV.2556 [09/24/04 10:07:41](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:07:52](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:08:03](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:08:13](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect.
. (repeatedly)
.
PSPPMSRV.2556 [09/24/04 10:12:02](3) Unable to complete Registration in previous 63 attempts. If this domain is not servicing a performance monitoring system, PPM servers are not required. Otherwise, please validate the PPMI URL and verify that it is accessible
PSPPMSRV.2556 [09/24/04 10:12:03](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:12:14](1) (JNI): Java exception thrown: java.net.ConnectException: Connection
.
. (repeatedly)
PSPPMSRV.2556 [09/24/04 10:12:56](1) (JNI): Java exception thrown: java.net.SocketTimeoutException: Read timed out
PSPPMSRV.2556 [09/24/04 10:12:56](1) (JNI): Java exception thrown: java.net.SocketTimeoutException: Read timed out
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](3) PeopleSoft ID and Password authentication failed. Invalid user PTWEBSERVER@xxxxxxx.
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](1) (NET.502): PTWEBSERVER@xxxxxxx is an Invalid User ID, or you typed the wrong password. User ID and Password are required and case-sensitive. Make sure you're typing in the correct upper and lower case.
PSAPPSRV.1612 [09/24/04 09:24:26 GetCertificate](1) (NET.346): Failed to execute GetCertificate request
PSAPPSRV.292 [09/24/04 10:07:30 GetCertificate](1) (NET.502): PTWEBSERVER@xxxxxxx is an Invalid User ID, or you typed the wrong password. User ID and Password are required and case-sensitive. Make sure you're typing in the correct upper and lower case.
PSAPPSRV.292 [09/24/04 10:07:30 GetCertificate](1) (NET.346): Failed to execute GetCertificate request
PSPPMSRV.2556 [09/24/04 10:07:41](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:07:52](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:08:03](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:08:13](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect.
. (repeatedly)
.
PSPPMSRV.2556 [09/24/04 10:12:02](3) Unable to complete Registration in previous 63 attempts. If this domain is not servicing a performance monitoring system, PPM servers are not required. Otherwise, please validate the PPMI URL and verify that it is accessible
PSPPMSRV.2556 [09/24/04 10:12:03](1) (JNI): Java exception thrown: java.net.ConnectException: Connection refused: connect
PSPPMSRV.2556 [09/24/04 10:12:14](1) (JNI): Java exception thrown: java.net.ConnectException: Connection
.
. (repeatedly)
PSPPMSRV.2556 [09/24/04 10:12:56](1) (JNI): Java exception thrown: java.net.SocketTimeoutException: Read timed out
PSPPMSRV.2556 [09/24/04 10:12:56](1) (JNI): Java exception thrown: java.net.SocketTimeoutException: Read timed out
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |