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E-PORTAL: Configuring and Troubleshooting PeopleSoft Single Signon (Doc ID 635969.1)

Last updated on DECEMBER 12, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.55 [Release 8.4]
PeopleSoft Enterprise PT PeopleTools - Version 8.56 to 8.56 [Release 8.4]
PeopleSoft Enterprise PT PeopleTools - Version 8.11 to 8.51 [Release 8.1 to 8.4]
PeopleSoft Enterprise PRTL Interaction Hub - Version 8.4 to 9.1 [Release 8.4 to 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.54 [Release 8.4]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 200951811


Documentation is needed to understand how Single Signon should be setup and what to do when there are problems encountered during the setup or after a migration, upgrade, environment change, etc.


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In this Document
 1) Your User ID and/or Password are invalid
 2) STR_PCMINVPORTAL: Invalid portal name EMPLOYEE in request. Portal not defined. Unable to process request with an invalid portal.
 3) Cannot open http://url.
 4) Authorization Error -- Contact your Security Administrator
 5) You are not authorized to access this component
 6) Link Errors
 7) "This is not a valid site. The site name is case sensitive." is received in the PIA window for SSO.
 8) Your Portal and content provider webserver time are not in sync.
 9) Setup is correct, but PS_TOKEN is expired on content provider.
 10.  UnAuthorized Token has been detected by the System. Please signon with your User ID and Password
 SSO Options Available:
 1. Enable a Reverse Proxy Server (RPS) inside the DMZ.
 2. Utilize Load Balancing systems to virtualize the URLs used.
 3. External (Internet) users access a Virtual Private Network, or VPN, system to gain internal access to the network.
 4. It is possible, however not recommended, to utilize the Enterprise Portal (EP) as a sort of Proxy server itself.
 Single Signon Advisor Session Presentation and Technical Brief attached

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