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Unable to Add Person or Submit an Online Marketing page CRM (Doc ID 636492.1)

Last updated on NOVEMBER 01, 2016

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 200954796


On a SYS database, created a simple data entry dialog using Role 'Contact for a Company'. Dialog has:

After submitting the landing page, the error below is generated:

"There are errors. Please click the back button and try again. (Message Set: 18136, Message Number: 2500)."

Also all insert/update on the Landing Page are failing with:

ERROR | [2004-10-15 16:25:48.211] | mcpt49 | DES1 | mcp.MCP | DCS-00007 | DCS Basic Table insert/update failed |  Code: 20, Type: IBJOLT, Set/Num: 158/974[RY_XMSG_SREQ,PSFT_CR], Exception Message: Integration Broker Sync Handler: OnRequest for message RY_XMSG_SREQ could not run to completion on node PSFT_CR. (158, 974)
at com.peoplesoft.crm.omk.servlet.mcp.MCP.updateProfile(
at com.peoplesoft.crm.omk.servlet.mcp.MCP.updateContactProfiles(
at com.peoplesoft.crm.omk.servlet.mcp.MCP.doUpdateContactProfiles(
at com.peoplesoft.crm.omk.servlet.mcp.MCP.processSubmission(
at com.peoplesoft.crm.omk.servlet.mcp.MCP.execute(
at com.peoplesoft.crm.omk.servlet.mcp.BaseServlet._execute(
at com.peoplesoft.crm.omk.servlet.mcp.AnnuPage0.doGet(
at com.peoplesoft.crm.omk.servlet.mcp.AnnuPage0.service(
at javax.servlet.http.HttpServlet.service(
at weblogic.servlet.internal.ServletStubImpl$
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(
at weblogic.servlet.internal.WebAppServletContext$
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(
at weblogic.servlet.internal.ServletRequestImpl.execute(
at weblogic.kernel.ExecuteThread.execute(
Caused by: com.peoplesoft.crm.omk.commfw.CFException: Integration Broker Sync Handler: OnRequest for message RY_XMSG_SREQ could not run to completion on node PSFT_CR. (158, 974)
at com.peoplesoft.crm.omk.commfw.XMsgCommTransport$XMsgTransmissionResult.processReturnedData(
at com.peoplesoft.crm.omk.commfw.XMsgCommTransport$XMsgTransmissionResult.getReturnedDataValue(
at com.peoplesoft.crm.omk.commfw.XMsgCommTransport.SendToPSAS(
at com.peoplesoft.crm.omk.commfw.XMsgCommTransport.SendToPSAS(
... 20 more


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