Unable to Add Person or Submit an Online Marketing page CRM (Doc ID 636492.1)

Last updated on NOVEMBER 01, 2016

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 200954796

Symptoms

On a SYS database, created a simple data entry dialog using Role 'Contact for a Company'. Dialog has:

After submitting the landing page, the error below is generated:

"There are errors. Please click the back button and try again. (Message Set: 18136, Message Number: 2500)."

Also all insert/update on the Landing Page are failing with:

ERROR | [2004-10-15 16:25:48.211] | mcpt49 | DES1 | mcp.MCP | DCS-00007 | DCS Basic Table insert/update failed |
    com.annuncio.contact.BasicTableOperationException:  Code: 20, Type: IBJOLT, Set/Num: 158/974[RY_XMSG_SREQ,PSFT_CR], Exception Message: Integration Broker Sync Handler: OnRequest for message RY_XMSG_SREQ could not run to completion on node PSFT_CR. (158, 974)
at com.annuncio.contact.MsgBasedUpdateUtil.update(MsgBasedUpdateUtil.java:327)
at com.annuncio.contact.MsgBasedUpdateUtil.updateProfile(MsgBasedUpdateUtil.java:191)
at com.peoplesoft.crm.omk.servlet.mcp.MCP.updateProfile(MCP.java:1328)
at com.peoplesoft.crm.omk.servlet.mcp.MCP.updateContactProfiles(MCP.java:1490)
at com.peoplesoft.crm.omk.servlet.mcp.MCP.doUpdateContactProfiles(MCP.java:2547)
at com.peoplesoft.crm.omk.servlet.mcp.MCP.processSubmission(MCP.java:2983)
at com.peoplesoft.crm.omk.servlet.mcp.MCP.execute(MCP.java:4012)
at com.peoplesoft.crm.omk.servlet.mcp.BaseServlet._execute(BaseServlet.java:94)
at com.peoplesoft.crm.omk.servlet.mcp.AnnuPage0.doGet(AnnuPage0.java:112)
at com.peoplesoft.crm.omk.servlet.mcp.AnnuPage0.service(AnnuPage0.java:122)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:971)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:402)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:305)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:6366)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:317)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:118)
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.java:3643)
at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java:2585)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:197)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:170)
Caused by: com.peoplesoft.crm.omk.commfw.CFException: Integration Broker Sync Handler: OnRequest for message RY_XMSG_SREQ could not run to completion on node PSFT_CR. (158, 974)
at com.peoplesoft.crm.omk.commfw.XMsgCommTransport$XMsgTransmissionResult.processReturnedData(XMsgCommTransport.java:655)
at com.peoplesoft.crm.omk.commfw.XMsgCommTransport$XMsgTransmissionResult.getReturnedDataValue(XMsgCommTransport.java:757)
at com.peoplesoft.crm.omk.commfw.XMsgCommTransport.SendToPSAS(XMsgCommTransport.java:375)
at com.peoplesoft.crm.omk.commfw.XMsgCommTransport.SendToPSAS(XMsgCommTransport.java:345)
at com.annuncio.contact.MsgBasedUpdateUtil.update(MsgBasedUpdateUtil.java:229)
... 20 more

Cause

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