CRM 8.9: How can ensure agents get replys on emails sent from a case (Doc ID 636594.1)

Last updated on JUNE 02, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 8.8 SP1 and later
Information in this document applies to any platform.

Information in this document applies to any platform.



This document was previously published as Customer Connection Solution 200955459



*** Checked for relevance on 10-Dec-2013 ***

Goal


How can ensure agents get replies on emails sent from a case instead of the reply being forwarded to a generic email address?

Solution

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