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E-PORTAL: Missing Left Hand Menu (Doc ID 636722.1)

Last updated on DECEMBER 03, 2014

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 8.4 and later
Information in this document applies to any platform.
***Checked for relevance on 05-12-2012***

Symptoms

 Some users are getting the left hand menu navigation to disappear. Not sure why this is happening, is there a table that holds this information? The users don't have access to Personalize Content but when we grant access they go in and see that the menu checkbox is unchecked.

Cause

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