Partial Reversals Via Student Post/Group Post Do Not Work In Some Situations (Doc ID 637859.1)

Last updated on JANUARY 26, 2024

Applies to:

This document was previously published as Customer Connection Solution 200962365

Symptoms

Partial Reversals Via Student Post/Group Post Do Not Work In Some Situations


When a charge has been posted to a student's account using the Group Post process, and the emplid in question has an application number, the charge cannot be partially reversed using the Student Post process.  Group Post stores the application number on the resulting ITEM_SF data, and any subsequent transaction for the item type in question will expect the application number to be present on the SFCQITEM_S_ITEMEMP dms statement.  Conversely, an item originally posted by Student Post must be adjusted by Student Post only.  If Group Post is used, it passes the application number; since Student Post didn't store the application number,

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