E-MCF: MCF Console login: Login failed on that queue and Log shows 'Error retrieving REN Server URL from database'

(Doc ID 638604.1)

Last updated on JUNE 22, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 and later
Information in this document applies to any platform.
Checked for relevance an 20-Oct-2014

Applies To:  PeopleTools  8.4x and above

This document was previously published as Customer Connection Solution 200967171




Symptoms

When logging into the MultiChannel Console, the error message Login failed on that queue comes up and one is not able to log in.
In the UQSERV log file the following error is found:
Error retrieving REN Server URL from database

Cause

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