Student Refund are being made to a Closed Credit Card (Doc ID 639826.1)

Last updated on JUNE 02, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 8.9 and later
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 200974444



Checked for currency September 16, 2010.


Symptoms

Refunding to a Closed Credit Card

Student Financials will allow a credit transaction to be processed through to a credit card if the credit card is closed.  The credit transaction will be returned as successful.  However,  if the card number is no longer active, the credit transaction needs to be reversed from the credit card service provider and the student account.  The refund reversal process will not display the credit card refund.

Cause

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