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Refunds on Credit Card Payments More Than 60 Days Old Decline at Cybersource (Doc ID 639956.1)

Last updated on FEBRUARY 03, 2019

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 8.9 and later
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 200975204



Checked for currency November 6, 2014.

Symptoms

Refunds on Credit Card Payments More Than 60 Days Old Decline at Cybersource

CyberSource will keep all credit card number data in the system for 60 days from the time of the original authorization beyond which the only way to refund back to a card is through the "Stand Alone Credit" link on the Cybersource Merchant Centre.
 
The CyberSource  Merchant Centre will display a 'credit' link within their Transaction Support Screens for up to 60 days from the original authorization. Once these 60 days have passed, then a 'Stand Alone' credit link will appear and be available for 6 months from the authorization date. 

Campus Solutions customers should review their credit card refunding business processes if it is typical to refund a credit card payment that is more than 60 days old.

Cause

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In this Document
Symptoms
Cause
Solution
References

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