E-ExcelCI: Error occurred in routine sendSOAPRequest_GetCIShape (Doc ID 640699.1)

Last updated on JANUARY 13, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 and later
Information in this document applies to any platform.
***Checked for relevance on 13-JAN-2017***



Symptoms


Encountering the following error after clicking on the "Build New Template" button.

"Error occurred in routine sendSOAPRequest_GetCIShape. The download of the specified resource has failed.

No logs are generated.  Unable to locate the SOAPTOCI log or ExcelToCI.log.

The same workbook works fine operating in the development environment. The only difference between the two environments is the connection information.

Cause

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