Life Events are not Creating Email Notification to "Benefits Administrator" Role (Doc ID 641452.1)

Last updated on JUNE 19, 2017

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 8.8 SP1 to 9 [Release 8.8 to 9]
Information in this document applies to any platform.

Symptoms

Life Events are not creating email notification to "Benefits Administrator" role. Security set up correctly with "Benefits Administrator Role" with correct email address. Other self service workflow emails are working fine (address change, etc)

Cause

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