CRM - RMS 8.9 - Does Active Pay Plan gets broken by Pay Plan Monitor process?
(Doc ID 644334.1)
Last updated on APRIL 14, 2025
Applies to:
PeopleSoft Enterprise Revenue Management Billing - Version 8.9 and laterInformation in this document applies to any platform.
Information in this document applies to any platform.
Enterprise Utilities & Taxation Management
This document was previously published as Customer Connection Solution 200996095
Symptoms
Active Pay Plan is not broken by the Pay Plan Monitor process when you leave a non-required parameter value blank on the BROKEN PP algorithm. If you enter a value, say 0, and run the same process again, the pay plan became broken. Look like the system will not change the status of the pay plan unless all fields have values.This happens to a customer on a pay plan and the customer has not made any payments prior to the pay plan nor has he made any payments during the pay plan. When you run Pay Plan Monitor process for the day after the scheduled date, it does not change the status of Pay Plan to broken.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |