CRM: Unable to Activate Student Admin Profiles with SYNCID Error

(Doc ID 644550.1)

Last updated on AUGUST 12, 2016

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 8.9 to 8.9 [Release 8.9]
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 200997039
***Checked for relevance on 3-Nov-2014***

Symptoms

Unable to activate out of the box Student Admin profiles. Getting the error below when attempting to activate "CS-ADM Academic History".
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Microsoft Internet Explorer
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Message name RA_RESPONSE not in message data. (119,5) RA_PROFILES.RA_PROFILE_ADAPTER.ProfileAdapter.OnExecute  Name:SendActivationMessage  PCPC:45291  Statement:668
Called from:RA_PROFILES.RA_PROFILE_ADAPTER.RA_PROFILE_ADAPTER_EXTENSIONS.ProfileAdapter_Approve.OnExecute  Name:SavePostChange  Statement:59
Called from:RA_PROFILE_DTL.GBL.SavePostChange  Statement:1

The expected message name was not found in the message data at the correct location. Examine the raw XML message data in the Integration Broker Monitor.
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OK  
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In addition the XML response shows the following message which correspond to the error in the DES log:

 <?xml version="1.0"?>
<IBResponse type="error">
  <DefaultTitle>Integration Broker Response</DefaultTitle>
  <StatusCode>12797</StatusCode>
  <MessageID/>
  <DefaultMessage> ;XML exception: SYNCID must be ] 0: 0</DefaultMessage>
  <MessageParameters>
    <Parameter>12797</Parameter>
    <Parameter> ;XML exception: SYNCID must be ] 0: 0</Parameter>
  </MessageParameters>
</IBResponse>  
 XML

Cause

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