CRM: How to Change Sender Email Address for Outbound Email from AAF (Doc ID 646572.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 8.8 and later
PeopleSoft Enterprise CRM Support - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 and later
PeopleSoft Enterprise CRM Integrated FieldService - Version 8.8 and later
PeopleSoft Enterprise CRM Sales - Version 8.8 and later
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 201006622 checked it for consistency purpose

Goal

Customer has multiple CRM applications Sales and Help Desk configure.

How  can they change the sender or from email address for outbound email notifications sent by AAF? By Default the AAF engine uses the application server configuration file for the sender SMTP from address for out going emails.

Solution

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