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ERMS RB_MAIL_READ aborting with RB_MAIL_READ.ABORT01.ABORT02 errors (Doc ID 647475.1)

Last updated on JANUARY 06, 2020

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.8 and later
PeopleSoft Enterprise CRM Support - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 and later
Information in this document applies to any platform.

Information in this document applies to any platform.



This document was previously published as Customer Connection Solution 201010517



*** Checked for relevance on 10-Dec-2013 ***

Purpose

 Troubleshooting RB_MAIL_READ process aborting when reading any inbound emails

ERMS RB_MAIL_READ process is aborting when reading any inbound emails.

The RB_MAIL_READ process is aborting when reading any inbound emails. Removed all emails from the Mail Box  restarted ERMS process.  RB_MAIL_READ process to success.  Sent a good test email to the ERMS mail box and the RB_MAIL_READ process aborted with the following process error:

Error in RB_MAIL_READ:
PeopleCode Exit(1) Abort invoked by Application at RB_MAIL_READ.ABORT01.ABORT02.    
   4:28:43PM  Process 267376 ABENDED at Step RB_MAIL_READ.ABORT01.ABORT02 (PeopleCode) -- RC = ?

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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