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ERMS RB_MAIL_READ aborting with RB_MAIL_READ.ABORT01.ABORT02 errors (Doc ID 647475.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.8 and later
PeopleSoft Enterprise CRM Support - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 and later
Information in this document applies to any platform.

Information in this document applies to any platform.



This document was previously published as Customer Connection Solution 201010517


Purpose

 Troubleshooting RB_MAIL_READ process aborting when reading any inbound emails

ERMS RB_MAIL_READ process is aborting when reading any inbound emails.

The RB_MAIL_READ process is aborting when reading any inbound emails. Removed all emails from the Mail Box  restarted ERMS process.  RB_MAIL_READ process to success.  Sent a good test email to the ERMS mail box and the RB_MAIL_READ process aborted with the following process error:

Error in RB_MAIL_READ:
PeopleCode Exit(1) Abort invoked by Application at RB_MAIL_READ.ABORT01.ABORT02.    
   4:28:43PM  Process 267376 ABENDED at Step RB_MAIL_READ.ABORT01.ABORT02 (PeopleCode) -- RC = ?

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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