OLM Web Page Submit Generates "Message Set: 18136, Message Number: 2500" Error (Doc ID 647824.1)

Last updated on FEBRUARY 03, 2016

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

Submitting new contacts on Online Marketing web generates the error:
"There are errors. Please click the back button and try again. (Message Set: 18136, Message Number: 2500) " appear.

Updating existing contacts are working but submitting new contacts generated the aforementioned error.

In the XML response message, the following error is generated:
<?xml version="1.0"?>
<response name="PROF"><operation seq="0" name="UPDT" status="-1"><vcm><vn n="ERROR_CODE">125</vn><vcv n="ERROR_PARAMS"><vs>GetNextNumberWithGapsCommit</vs></vcv><vn n="ERROR_SET">2</vn><vs n="STATUS">FAIL</vs></vcm></operation></response>
--Integration_Server_MIME_Boundary--

The following error is shown in the DES debug log:
2006-03-24 18:30:25.318 mcpt172  527026k/648128k GENERIC.CacheManagerP.getFromCache com.annuncio.messagecatalog.MessageCatalogDefn (2,125)
ERROR | [2006-03-24 18:30:25.318] | mcpt172 | DES1 | mcp.MCP | DCS-00007 | DCS Basic Table insert/update failed |
    com.annuncio.contact.BasicTableOperationException: Null response
at com.annuncio.contact.MsgBasedUpdateUtil.update(MsgBasedUpdateUtil.java:277)

Cause

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