ECRM: Correspondence Merge Errors With a Java NoClassDefFoundError Using RTF Template (Doc ID 648155.1)

Last updated on MAY 02, 2016

Applies to:

PeopleSoft Enterprise CRM Order Capture - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 and later
PeopleSoft Enterprise CRM Telemarketing - Version 8.8 and later
PeopleSoft Enterprise CRM Support - Version 8.8 and later
PeopleSoft Enterprise CRM Marketing - Version 8.8 and later
Information in this document applies to any platform.

Symptoms

Correspondence merge errors with a Java NoClassDefFoundError using a rtf template.
In this case the operation was set for  Processing in Foreground.

The Correspondence fails in the merge process the Correspondence summary log stop at the DOCMERGE call.

DOCMERGE:Calling RTF Creation Driver :com.peoplesoft.crm.co.cm.RTFCreationXMLP

The following error is displayed when trying to preview or submit the Correspondence.

 

Cause

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