RMS 8.9: Can Premise trees be set to default to open?

(Doc ID 648854.1)

Last updated on OCTOBER 18, 2007

Applies to:

PeopleSoft Enterprise Revenue Management Billing - Version: 8.9 - Release: 8.9

Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201016764

Symptoms



Users are complaining that it takes too long to expand all of the necessary folders for obtaining certain information in RMS89. Is there a way to default folders or "trees" to open?

Analysis:

This is not really a performance issue related to the speed it takes for a folder to open. Rather, it's a design/efficiency issue. Users are complaining that there are simply too many clicks required to navigate to
some routine areas of CIS/RMS.

Cause

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