ECRM: RB_MAILROUTE not Routing Email Through Content Analysis and Search Query Failed (Doc ID 649971.1)

Last updated on JULY 01, 2016

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.8 to 9.1 [Release 8.8 to 9]
Information in this document applies to any platform.
PeopleSoft Enterprise CRM Multichannel Communications - Version: 8.8 - Release: 9.1
This document was previously published as Customer Connection Solution 201021482
***Checked for relevance on 01-Sep-2014***

Symptoms

ERMS Mail Routing AE RB_MAILROUTE not routing email through Content Analysis and message is there "Search Query Failed" and routes email to default Groupworklist.

Cause

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