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E-IB: PeopleTools 8.48+ Integration Broker Asynchronous (Pub/Sub) Messaging Troubleshooting Tips (Doc ID 650476.1)

Last updated on SEPTEMBER 06, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.48 to 8.55 [Release 8.4]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201023618

*** Latest revision/update: 12-Jul-2016 ***


Purpose

Troubleshooting guidance for issues with Integration Broker asynchronous (Pub/Sub) messaging service operation instances, publication contracts, subscription contracts, and some other related possible problems in PeopleTools release 8.48 and later.

For each issue or condition there is enumeration (in no special order) of the known possible causes.
Most of the causes are followed by brief suggestions of possible corrective actions.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Preliminary assessment
 Operation Instance Problems
 Service Operation Instance is Not Created
 Service Operation Instance is Stuck in NEW Status
 Service Operation Instance is Stuck in STARTED Status
 Service Operation Instance is Stuck in WORKING Status
 Publication Process Problems
 Publication Contract is Not Created
 Publication Contract is Stuck in NEW Status
 Publication Contract is Stuck in RETRY Status
 Publication Contract is Stuck in WORKING Status
 Publication Contract is Stuck in TIMEOUT Status
 Publication Contract is Stuck in ERROR Status
 Subscription Process Problems
 Subscription Contract  is Not Created 
 Subscription Contract is Stuck in NEW Status
 Subscription Contract is Stuck in STARTED Status
 Subscription Contract is Stuck in WORKING Status
 Subscription Contract is Stuck in ERROR Status
 Subscription Contract is Stuck in EDIT Status
 Subscription Contract is Stuck in TIMEOUT status
 Other Possible Problems
 Cannot Find Service Operation in Service Operation Monitor
 Service Operations are Being Processed in an Incorrect Order
 Unable to Ping a Node
 Queue Is PAUSED
References

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