PERSON_BASIC_SYNC fails in CRM

(Doc ID 651804.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.9 to 8.9 [Release 8.9]
PeopleSoft Enterprise CRM Integrated FieldService - Version 8.9 to 8.9 [Release 8.9]
PeopleSoft Enterprise CRM HelpDesk - Version 8.9 to 8.9 [Release 8.9]
PeopleSoft Enterprise CRM Online Marketing - Version 8.9 to 8.9 [Release 8.9]
Information in this document applies to any platform.

Symptoms


When a phone type is changed in HCM for an employee,  side with the following error:
"Class Record: assumed property PHONE is not a valid field name.
(2.274) FUNCLIB_RBEIP.PERSON_ID.fieldFormula Name:isRowExist PCPC:3476
Statement:60 Called from: FUNCLIB_RBEIP.PERSON_ID.FieldFormula
Name:ProcessPhoneRow Statement:692 Called from:FUN"

Cause

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