E-WS: Browser Displays SSL Warning Messages when Logging into PeopleSoft Application. Occurs after Installing SSL Certificate on Web Server (Doc ID 652529.1)

Last updated on JULY 27, 2022

Applies to:

Symptoms

After configuring SSL on the web server, the browser may display a 'warning' page when users attempt to log in to the PeopleSoft application:
     If using Internet explorer, the page may be titled:
            There is a problem with this website's security certificate
     If using Mozilla, the page may be titled:
            This Connection is Untrusted

There will be other detailed information on the page and you will see one of the following types of warnings (messages vary slightly depending on the browser type/version you are using):

1. You may see one of these messages indicating issues with certificate 'site name':
     "The security certificate presented by this website was issued for a different website's address."
        -or-
     "This site's identity can't be verified" 
        -or-
     "The name on the security certificate is invalid or does not match the name of the site"


2. You may see one of these messages indicating that certificate is not trusted:
    "The security certificate presented by this website was not issued by a trusted certificate authority."
       -or-
    "The certificate is not trusted because the issuer certificate is not trusted."
       -or-
     "The security certificate was issued by a company you have not chosen to trust. View the certificate to determine whether you want to trust the certifying authority."


3. You may see one of these messages indicating issues with the certificate validity period
    "The security certificate presented by this website has expired or is not yet valid."
      -or-
    "MyCert.<domain_name>:443 uses an invalid security certificate."
    "The certificate expired on MM/DD/YYYY MM:SS"
      -or-
   "The security certificate has expired or is not yet valid."

Changes

Cause

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