CRM : BO_BAS_LOAD AE program didn't update address,etc. for audience (Doc ID 652780.1)

Last updated on MARCH 07, 2016

Applies to:

PeopleSoft Enterprise CRM Marketing - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201033874


***Checked for relevance on 07-Mar-2016***


Symptoms

BO_BAS_LOAD application engine program is ran from Home -> PeopleTools -> Process Scheduler-> System Process Requests. It is ran manually to update the  BO_BASIC_IND  and BO_BASIC_ORG tables with the data from BORM tables for marketing audience when the roles being used for creating marketing audience are not enabled for basic data (Home -> Set Up CRM -> Common Definitions -> Customer -> Role Type -> Open a role to be used in audience ,  see the Enabled For Basic Data check box.)  But, the AE program couldn't update the address field of  company contacts used in audience (this could be verified from  the address sub-tab in Result list (Home -> Marketing -> Manage Audiences ->  Open an audience and navigate to its Result list tab), some of the fields like Address1, Country, zipcode doesn't show the updated data.

Cause

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