CRM: The Java Script: GET /cs/ps/pCti/phone.js returns HTTP/1.1 404 Not Found Error (Doc ID 652883.1)

Last updated on DECEMBER 01, 2016

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.9 to 9.1 [Release 8.9 to 9]
PeopleSoft Enterprise CRM CTI Integration - Version 8.9 to 9.1 [Release 8.9 to 9]
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 201034296

Symptoms

The java script: GET /cs/ps/pCti/phone.js HTTP/1.1 returns the following error:

Cause

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