CRM: Cybersource Required Updates, New API field - Request Token (Doc ID 653978.1)

Last updated on DECEMBER 29, 2015

Applies to:

PeopleSoft Enterprise CRM Order Capture - Version 8.8 to 8.9 [Release 8.8 to 8.9]
PeopleSoft Enterprise CRM Order Capture Self Service - Version 8.8 to 8.9 [Release 8.8 to 8.9]
Information in this document applies to any platform.

Symptoms

Cybersource has recently announced two enhancements to their Payment Services:  PCI-Compatible Client and New API Field for Request Token.

Security Enhancement - PCI Compatible Client
This upgrade provides you with important features to help you achieve and maintain PCI certification, as required by Visa and MasterCard. Specifically, this upgraded client will mask secure data in all appropriate fields, as required for PCI security compliance. In addition to the security features, the new client provides an improved "e-Cert" upgrade process and eliminates duplicate request ID issues  

More information about PCI Compatible Client can be found here: http://www.cybersource.com/support/pci_client/

New API Field - Request Token
CyberSource has released a new API field, called the "Request Token". This is a single API field that requires minimal changes to your systems but provides important and valuable upgrades to your online processing with CyberSource. By implementing the Request Token you will reduce transaction errors, increase your transaction success rate and reduce back-office costs via use of improved, consolidated reporting.

More information about Request Token can be found here:
http://www.cybersource.com/support/request_token/

Compliance with the PCI Compatible Client requires only a download and install from CyberSource, but the Request Token requires changes to the PeopleSoft products to support the new API.

Cause

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