Resumes Uploaded in Microsoft Office 2007 Word Document (.docx) Format Open as .Zip File. (Doc ID 655289.1)

Last updated on JUNE 15, 2017

Applies to:

PeopleSoft Enterprise HRMS Resume Processing - Version 8.8 and later
PeopleSoft Enterprise HRMS Candidate Gateway - Version 8.9 to 9.1 [Release 8.9 to 9]
PeopleSoft Enterprise HRMS Talent Acquisition Manager - Version 8.9 to 9.1 [Release 8.9 to 9]
Information in this document applies to any platform.
SPECIFIC TO: Enterprise, HRMS, 8.9 and Above , PeopleTools

This document was previously published as Customer Connection Solution 201044024




Symptoms


Problem in accessing MS Office 2007 Word Document through Recruiting. For example, MS WORD 2007 contain extension .docx and these are not compatible with Talent Acquisition Manager.

Applicant has attached the resume of type .docx  from Candidate Gateway, Careers page. When recruiter clicks on Resume Icon to view the resume from the Applicant Activity page, a dialog box is displayed instead of opening the Word document in the browser and also the word document in the dialog box appears as a zip file.

Cause

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