E-SEC: Row missing in PSCLOCK table cannot logon 2 tier or boot app server

(Doc ID 655813.1)

Last updated on FEBRUARY 21, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.2 to 8.56 [Release 8.2 to 8.4]
Information in this document applies to any platform.

Symptoms


Customer's app servers stopped responding, when trying to reboot they would not start up and had an error "Database Signon: Could not sign on to database CRMPROD with user PSAPPS"

When trying to logon 2-tier the logon failed also with an error "Invalid User ID and password for signon"

Changes

 

Cause

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