CRM: CyberSouce Transaction Cause Online Marketing Communication Transport Error (Doc ID 656084.1)

Last updated on AUGUST 03, 2016

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 8.9 and later
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 201047165
***Checked for relevance on 25-Feb-2013***

Symptoms

CRM setup with both CyberSouce and OLM, Dialog Monitor checks and Dialog Mover errors with:
"Communication transport level error encountered. Transport specific error details: java.net.SocketException: Connection reset (18136,5199)".  
This error occurs after a CyberSource credit card transaction is processed.  
The PIA Application Server has to be restarted to resolve OLM communication functions. The error is on HTTP TCP/IP Socket communication from the PIA Application Server system to the OLM DES Webserver and port.

 

Cause

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