E-IB: Web Service Returning "Integration Gateway Failed While Processing the Message"

(Doc ID 656422.1)

Last updated on AUGUST 28, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.48 to 8.55 [Release 8.4]
Information in this document applies to any platform.
***Checked for relevance on 28-AUG-2017***


Symptoms


Customer has been using the SOAPTOCI application message and associated application classes to process inbound SOAP requests that map to CIs (Component Interfaces) on PT 8.45x, and it suddenly stopped working. When posting a message they get the response below. In the errorLog they see a NoClassDefFound error (farther down).

<?xml version='1.0' ?>
<SOAP-ENV:Envelope xmlns:SOAP ENV="http://schemas.xmlsoap.org/soap/envelope/">;
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>SOAP-ENV:Server</faultcode>
<faultstring>Server Error</faultstring>
<detail>
<IBResponse type="error">
<DefaultTitle>Integration Broker Response</DefaultTitle>
<StatusCode>10</StatusCode>
<MessageSet>158</MessageSet>
<MessageID>10732</MessageID
><DefaultMessage> Integration Gateway failed while processing the message. </DefaultMessage>
<MessageParameters>
<Parameter>//135.100.50.239:9000</Parameter>
</MessageParameters>
</IBResponse>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>





errorLog.html contained the following.

java.lang.NoClassDefFoundError: psft/pt8/cache/UserInfo
 at psft.pt8.net.NetSession.deserializeUserContextDelta(NetSession.java(Compiled Code))
 at psft.pt8.net.CertificateService.deserializeReply(CertificateService.java(Compiled Code))
 at psft.pt8.net.NetService.requestService(NetService.java(Compiled Code))
 at psft.pt8.net.NetReqRepSvc.requestService(NetReqRepSvc.java(Compiled Code))
 at psft.pt8.net.NetSession.connect(NetSession.java(Compiled Code))
 at psft.pt8.net.NetSession.<init>(NetSession.java(Compiled Code))
 at com.peoplesoft.pt.integrationgateway.framework.IntegrationServiceClient.sendRequestToServer(IntegrationServiceClient.java(Compiled Code))



Cause

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