E-CRM: How To Setup an OLM Survey from a Support Case
(Doc ID 656424.1)
Last updated on JANUARY 03, 2017
Applies to:PeopleSoft Enterprise CRM Support - Version 9 and later
PeopleSoft Enterprise CRM Online Marketing - Version 9 and later
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 201048480
One of the new features in CRM 9 allows for the use of OLM Survey from a Support Case. How is the OLM Survey Setup and how is it fired from a Support Case ?
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