E-WAS: Problem Connecting to PIA after New WebSphere Install, "ERROR: session cookie name (null) is either empty, or using a numeric first character" (Doc ID 656473.1)

Last updated on MAY 17, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 to 8.51 [Release 8.4]
Information in this document applies to any platform.
***Checked for currency on 17-May-2017***


Symptoms

Cannot connect through the PIA.

The WebSphere log file contained the error:
---------------------------------------

"ERROR: session cookie name (null) is either empty, or using a numeric first character"


SystemErr.log :

[8/1/07 11:09:35:187 CEST] 221a4034 SystemErr R was install root = /busapps/schs/890/_lgi/WebSphere511/AppServer
[8/1/07 11:09:44:425 CEST] 221a4034 SystemErr R IBMDiscovery: Exception during first resolve:java.lang.ArrayIndexOutOfBoundsException: 0
[8/1/07 11:09:44:425 CEST] 221a4034 SystemErr R java.lang.RuntimeException: <html><title>WebSphere configuration issue found</title><body><h3>Not able to query WebSphere configuration options. Login cannot continue.</h3><h5>Please reinstall WebSphere and use the install verification tool (ivt) to check the integrity.<br />Refer to the web server log for more details.</h5></body></html>
[8/1/07 11:09:44:425 CEST] 221a4034 SystemErr R java.lang.RuntimeException: <html><title>WebSphere configuration issue found</title><body><h3>Not able to query WebSphere configuration options. Login cannot continue.</h3><h5>Please reinstall WebSphere and use the install verification tool (ivt) to check the integrity.<br />Refer to the web server log for more details.</h5></body></html>


SystemOut.log

************ Start Display Current Environment ************
WebSphere Platform 5.1 [JDK 1.4.2 ca1420-20040626] [BASE 5.1.1.7 cf70540.03] running with process name miaibe01Node\miaibe01Node\server1 and process id 2642118
Host Operating System is AIX, version 5.2
Java version = J2RE 1.4.2 IBM AIX build ca1420-20040626 (JIT enabled: jitc), Java Compiler = jitc, Java VM name = Classic VM
was.install.root = /busapps/schs/890/_lgi/WebSphere511/AppServer
user.install.root = /busapps/schs/890/_lgi/WebSphere511/AppServer
Java Home = /busapps/schs/890/_lgi/WebSphere511/AppServer/java/bin/../jre
ws.ext.dirs = /busapps/schs/890/_lgi/WebSphere511/AppServer/java/lib:/busapps/schs/890/_lgi/WebSphere511/AppServer/classes:/busapps/schs/890/_lgi/WebSphere511/AppServer/classes:/busapps/schs/890/_lgi/WebSphere511/AppServer/lib:/busapps/schs/890/_lgi/WebSphere511/AppServer/lib/ext:/busapps/schs/890/_lgi/WebSphere511/AppServer/web/help:/busapps/schs/890/_lgi/WebSphere511/AppServer/deploytool/itp/plugins/com.ibm.etools.ejbdeploy/runtime
Classpath = /busapps/schs/890/_lgi/WebSphere511/AppServer/properties:/busapps/schs/890/_lgi/WebSphere511/AppServer/properties:/busapps/schs/890/_lgi/WebSphere511/AppServer/lib/bootstrap.jar:/busapps/schs/890/_lgi/WebSphere511/AppServer/lib/j2ee.jar:/busapps/schs/890/_lgi/WebSphere511/AppServer/lib/lmproxy.jar:/busapps/schs/890/_lgi/WebSphere511/AppServer/lib/urlprotocols.jar
Java Library path = /busapps/schs/890/_lgi/WebSphere511/AppServer/java/bin/../jre/bin:/busapps/schs/890/_lgi/WebSphere511/AppServer/java/jre/bin/classic:/busapps/schs/890/_lgi/WebSphere511/AppServer/java/jre/bin:/busapps/schs/890/_lgi/WebSphere511/AppServer/bin:/usr/mqm/java/lib:/usr/opt/wemps/lib:/busapps/schs/890/_lgi/pt848/jre/bin/classic:/busapps/schs/890/_lgi/pt848/jre/bin:/busapps/schs/890/_lgi/pt848/bin:/busapps/schs/890/_lgi/pt848/bin/interfacedrivers:/busapps/schs/890/_lgi/pt848/bin/sqr/ORA/bin:/busapps/schs/890/_lgi/pt848/optbin:/busapps/schs/890/_lgi/pt848/verity/aix/_rs6k43/bin:/busapps/schs/890/_lgi/tuxedo81/lib:/usr/lib
************* End Display Current Environment *************
[8/1/07 11:09:14:503 CEST] 4424c034 ApplicationMg A WSVR0221I: Application started: peoplesoft
[8/1/07 11:09:14:569 CEST] 4424c034 HttpTransport A SRVE0171I: Transport http is listening on port 7,021.
[8/1/07 11:09:15:622 CEST] 4424c034 HttpTransport A SRVE0171I: Transport https is listening on port 7,022.
[8/1/07 11:09:15:631 CEST] 4424c034 HttpTransport A SRVE0171I: Transport http is listening on port 9,095.
[8/1/07 11:09:15:698 CEST] 4424c034 HttpTransport A SRVE0171I: Transport https is listening on port 9,047.
[8/1/07 11:09:15:728 CEST] 4424c034 RMIConnectorC A ADMC0026I: RMI Connector available at port 2811
[8/1/07 11:09:15:802 CEST] 4424c034 WsServer A WSVR0001I: Server server1 open for e-business
[8/1/07 11:09:34:055 CEST] 221a4034 WebGroup I SRVE0180I: [Portal] [/] [Servlet.LOG]: psp: init
[8/1/07 11:09:44:449 CEST] 221a4034 WebGroup I SRVE0180I: [Portal] [/] [Servlet.LOG]: ERROR: session cookie name (null) is either empty, or using a numeric first character
[8/1/07 11:09:45:148 CEST] 221a4034 WebGroup E SRVE0026E: [Servlet Error]-[]: java.lang.NullPointerException
at java.util.StringTokenizer.<init>(StringTokenizer.java(Compiled Code))
at java.util.StringTokenizer.<init>(StringTokenizer.java:183)
at psft.pt8.auth.PSCacheHashTable.applyConfigHelpers(PSCacheHashTable.java:571)
at psft.pt8.auth.PSCacheHashTable.finishCleanly(PSCacheHashTable.java:398)
at psft.pt8.auth.WebProfile.loadProfile(WebProfile.java:550)
at psft.pt8.auth.WebProfile.checkAndLoadProfile(WebProfile.java:79)
at psft.pt8.psp.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)


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The following points were checked but did not help customer solve the problem.

- <Document:645382.1>: ERROR: session cookie name (null) is either empty, or using a numeric

- ICE 1440842000 - Enabling Security in WAS 5.1.1 get 500 errors :
Customer checked Global Security: it was not enabled.

Requested customer to run the Installation Verification Test (IVT) to check the integrity of WebSphere install.
IVT log turned up clean, all checkpoints passed and IVT Verification Succeeded.

Cause

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