E-PIA: Cannot Add or Delete "My Favorites" Link After Upgrade (Doc ID 656518.1)

Last updated on JULY 12, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 to 8.51 [Release 8.4]
Information in this document applies to any platform.
***Checked for relevance on 28-AUG-2014***


Symptoms

# Issue 1: After applying Portal and HR bundles for PeopleSoft Application, users are having problems updating "My Favorites". When they try to add or delete a favorite link, they get the following error, for instance:

"Error getting cref HC_JOB_DATA_CONCUR from portal EMPLOYEE> (96,23). The PeopleCode program executed an Error statement, which has produced the message."

# Issue 2: Customer had already verified that the rows on the PSPRUFDEL had been deleted successfully earlier but there is another factor that could affect the Peoplesoft "My favorites" after upgrading to Internet Explorer 8.0
PeopleSoft admin has deleted all of the My favorites for a user, but they were not going away when user went back into Peoplesoft even after re-boot and deleting browser history.
Browser cache was not deleted correctly in this case - see for reference the following doc
E-PIA: Calendar Display Problems. How To Clear IE8 Browser Cache? (Doc ID 1103800.1)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms