CRM: CM Merging Issues Debugging Instructions (Doc ID 656776.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise CRM Order Capture - Version 8.9 and later
PeopleSoft Enterprise CRM Sales - Version 8.9 and later
PeopleSoft Enterprise CRM Integrated FieldService - Version 8.9 and later
PeopleSoft Enterprise CRM Telemarketing - Version 8.9 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.9 and later
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201049743



***Checked for relevance on 05-Oct-2013***

Symptoms

 Merge in the new Correspondence Management doesn't work. This means that either some errors are displayed in the user interface or in the final merged file the result is not the expected one.

Cause

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