CRM, Marketing, Audiences: How Do the Dynamic Audiences Work?
Last updated on NOVEMBER 01, 2016
Applies to:PeopleSoft Enterprise CRM Marketing - Version 8.4 and later
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 201050030
***Checked for relevance on 20-May-2013***
When adding new persons that meet a dynamic audience criteria, the audience is not automatically updated, although it was defined as dynamic.
The issue can be reproduced at will with the following steps:
- Create and generate a dynamic audience (criteria - Select Contact for a Company where Individuals.People.SetID is equal to COM01)
- Suppose the audience count is 33 (33 business contacts are the target audience)
- Change the status of the audience to comitted
- Define a marketing program and associate the generated dynamic audience to one activity from that program
- Navigate to Customers CRM >> Add Person and add a new business contact under the 'COM01' setid.
Expected behavior: the newly added business contact should reflect in my audience list dynamically. Also, the count of the audience should be automatically changed to 34.
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