E-REN: Intermittent "HTTP 403 Forbidden" Errors when using REN Functionality. Log Contains Error "PeopleSoft Token authentication failed: token has expired"

(Doc ID 656954.1)

Last updated on JUNE 15, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.4 and later
Information in this document applies to any platform.

Symptoms

Customer reports sporadic "HTTP 403 Forbidden" messages when using REN functionality such as running reports to window.

The following message is seen in PSRENSRV_MMDD.log

(WARN) CRenSecurityCache::AddPermissions token already in cache
RenRequest](3) PeopleSoft Token authentication failed: token has expired
RenRequest](2) (PSAPPSRV): The REN Server authentication request received an invalid token

Cause

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