ECRM : How To Setup MCF - Multichannel Framework Chat Functionality in CRM (Doc ID 656973.1)

Last updated on APRIL 10, 2017

Applies to:

PeopleSoft Enterprise CRM CTI Integration - Version 8.9 to 9.2 [Release 8.9 to 9]
PeopleSoft Enterprise CRM Integrated FieldService - Version 8.9 to 9.2 [Release 8.9 to 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.9 to 9.2 [Release 8.9 to 9]
PeopleSoft Enterprise CRM Multichannel Communications - Version 8.9 to 9.2 [Release 8.9 to 9]
PeopleSoft Enterprise CRM HelpDesk - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.

Goal

Setup MCF - Multichannel Framework Chat Functionality in CRM

Solution

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