HCM Service Framework Error When Adding, Updating, or Viewing Person Data in Campus Solutions (Doc ID 658098.1)

Last updated on JANUARY 30, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9 [Release 9]
PeopleSoft Enterprise CS Recruiting and Admissions - Version 9 to 9 [Release 9]
PeopleSoft Enterprise CS Student Administration - Version 9 to 9 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201054462




Symptoms

An HCM Service Framework error occurs when viewing or saving PERSON data throughout the HCM Suite of products. There are several variations on the error, but a PeopleCode trace will show the following:

HMCR_FRAMEWORK.ServiceFramework.Utilities.ServiceManager.OnExecute error

Here is an example of a PeopleCode trace showing the error when an end user attempts to access a student's Photo:

Caught Exception: First operand of . is NULL, so cannot access member First. (180,236) HMCR_SERVICES.Registry.GetRegistryElement_v1_0.implGetRegistryElement.OnExecute Name:DoService PCPC:2587 Statement:41
Called from:HMCR_FRAMEWORK.ServiceFramework.Caching.RegistryCache.OnExecute Name:RebuildServiceElementCache Statement:314
Called from:HMCR_FRAMEWORK.ServiceFramework.Caching.RegistryCache.OnExecute Name:GetService Statement:33
Called from:HMCR_FRAMEWORK.ServiceFramework.Caching.CacheManager.OnExecute

Caught Exception: HMCR_FRAMEWORK.ServiceFramework.Utilities.ServiceManager.OnExecute Name:LocateService PCPC:1612 Statement:37 Called from:PHOTO_PERS.Activate Statement:5 not found in the registry (18137,5) HMCR_FRAMEWORK.ServiceFramework.Utilities.ServiceManager.OnExecute Name:LocateService PCPC:5588 Statement:95
Called from:PHOTO_PERS.Activate Statement:5

Cause

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