ECRM: OLM Server Monitor clear Dialog Cache and Email Services error
(Doc ID 658427.1)
Last updated on DECEMBER 23, 2019
Applies to:PeopleSoft Enterprise CRM Legacy Online Marketing - Version 4 to 4 [Release 4]
Information in this document applies to any platform.
Online Marketing Server Monitor clear dialog cache and email services error when clearing cache or reloading Mail Service. The issue was reported on an upgraded CRM 8.9 sys type database.
Main Menu > Marketing > Dialog Monitoring > Server Monitor
Unexpected error encountered on the Dialog Server. (18136,5500) RY_OCSERVICES.BaseService.OnExecute Name:ReportDialogServerError PCPC:6024 Statement:135
Called from:RY_OCSERVICES.BaseService.OnExecute Name:sendRequest Statement:97
Called from:RY_OCSERVICES.admin.MailAdmin.OnExecute Name:doMailOperation Statement:30
Called from:RY_OCSERVICES.admin.MailAdmin.OnExecute Name:getMailcasterInfo Statement:5
Called from:RY_CC_ADAPTER.RMIinfoAdapter.OnExecute Name:LoadMailerInfo Statement:43
Called from:RY_CC_SRV_WRK.RY_GO.FieldChange Statement:9
An unexpected error was encountered during the processing of the operation on the Dialog Server. Check the Dialog Server logs for more details.
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