ECRM: OLM Server Monitor clear Dialog Cache and Email Services error

(Doc ID 658427.1)

Last updated on OCTOBER 05, 2016

Applies to:

PeopleSoft Enterprise CRM Legacy Online Marketing - Version 4 to 4 [Release 4]
Information in this document applies to any platform.

Symptoms

Online Marketing Server Monitor clear dialog cache and email services error when clearing cache or reloading Mail Service. The issue was reported on an upgraded CRM 8.9 sys type database.

Main Menu > Marketing > Dialog Monitoring  > Server Monitor
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Unexpected error encountered on the Dialog Server. (18136,5500) RY_OCSERVICES.BaseService.OnExecute  Name:ReportDialogServerError  PCPC:6024  Statement:135
Called from:RY_OCSERVICES.BaseService.OnExecute  Name:sendRequest  Statement:97
Called from:RY_OCSERVICES.admin.MailAdmin.OnExecute  Name:doMailOperation  Statement:30
Called from:RY_OCSERVICES.admin.MailAdmin.OnExecute  Name:getMailcasterInfo  Statement:5
Called from:RY_CC_ADAPTER.RMIinfoAdapter.OnExecute  Name:LoadMailerInfo  Statement:43
Called from:RY_CC_SRV_WRK.RY_GO.FieldChange  Statement:9
An unexpected error was encountered during the processing of the operation on the Dialog Server.  Check the Dialog Server logs for more details.
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Cause

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