How the worker contact information coming from HCM is grouped in ABE's - Adress Book Entries? (Doc ID 658710.1)

Last updated on AUGUST 31, 2015

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9 and later
PeopleSoft Enterprise CRM Order Capture - Version 9 and later
PeopleSoft Enterprise CRM Integrated FieldService - Version 9 and later
PeopleSoft Enterprise CRM Marketing - Version 9 and later
PeopleSoft Enterprise CRM Support - Version 9 and later
Information in this document applies to any platform.
***Checked for relevance on 18-Dec-2012***

Goal

When adding a new worker in HCM, PERSON_BASIC_SYNC publishs the data to CRM. The contact information of the worker (addresses / phone / email) is grouped / categorized in one or multiple ABE's (Address Book Entries) with different descriptions (Home, Legal, Campus, Mobil) based on the contact method type. For example, the Dormitory phone number goes to an address book entry labeled with the description Campus, the Legal address is mapped to the description Business and so on.

Is there any relationship between Address Book Configuration (Setup CRM > Common Definitions > Customer  > Address Book Configuration) and the way the address / phone / email values are coming through EIP's are grouped in one or multiple ABE's (Address Book Entries) in CRM?

What are the rules used by the system to group the contact information in different addresses rows (address book entries)? Where are the description values defined in CRM (Home, Business, Campus)?


Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms