E-AS: Intermittent TPESVCFAIL Errors during Login (Doc ID 659106.1)
Last updated on JULY 06, 2016
PeopleSoft Enterprise PT PeopleTools - Version 8.44 to 8.49 [Release 8.4] Information in this document applies to any platform.
Users have intermittent problems logging in to PIA.
When you check the WebLogic log, you see the following error:
Dec 12, 2007 7:22:47 AM psft.pt8.util.PIAContext log SEVERE: Please make sure Webserver and Appserver are up. bea.jolt.ApplicationException: TPESVCFAIL - application level service failure at bea.jolt.JoltRemoteService.decodeCALL(JoltRemoteService.javANSWER:429)
And you see the following errors in the APPSRV_MMDD.LOG:
PSAPPSRV.15038 (6645) [12/12/07 07:22:47 JSMITH@machine-name PortalRegistry](1) Error getting user profile for user JSMITH@machine-name while establishing service context PSAPPSRV.15038 (6645) [12/12/07 07:22:47 JSMITH@machine-name PortalRegistry](1) Failed to establish PortalRegistry service context for user JSMITH
If you set logfence=4 in psappsrv.cfg, you see the following error in APPSRV_MMDD.LOG::
PSWATCHSRV.17970 (0) [12/13/07 08:58:10] Process PID 1491 was processing service ICPanel longer than it's configured timeout. Killed the process
And you see the following error in the TUXLOG.MMDDYY if Logfence=4
085820.machine-name!PSAPPSRV.6043.1.0: LIBTUX_CAT:476: WARN: Server 99/2: client process 1859: lost message 085820.machine-name!PSAPPSRV.6043.1.0: LIBTUX_CAT:477: WARN: SERVICE=ICPanel MSG_ID=0 REASON=server died
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