E-AS: Intermittent TPESVCFAIL Errors during Login (Doc ID 659106.1)

Last updated on JULY 06, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.44 to 8.49 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Users have intermittent problems logging in to PIA.

When you check the WebLogic log, you see the following error:

Dec 12, 2007 7:22:47 AM psft.pt8.util.PIAContext log SEVERE: Please make sure Webserver and Appserver are up. bea.jolt.ApplicationException: TPESVCFAIL - application level service failure  at bea.jolt.JoltRemoteService.decodeCALL(JoltRemoteService.javANSWER:429)



And you see the following errors in the APPSRV_MMDD.LOG:

PSAPPSRV.15038 (6645) [12/12/07 07:22:47 JSMITH@machine-name PortalRegistry](1) Error getting user profile for user JSMITH@machine-name while establishing service context
PSAPPSRV.15038 (6645) [12/12/07 07:22:47 JSMITH@machine-name PortalRegistry](1) Failed to establish PortalRegistry service context for user JSMITH



If you set logfence=4 in psappsrv.cfg, you see the following error in APPSRV_MMDD.LOG::

PSWATCHSRV.17970 (0) [12/13/07 08:58:10] Process PID 1491 was processing service ICPanel longer than it's configured timeout.  Killed the process



And you see the following error in the TUXLOG.MMDDYY if Logfence=4

085820.machine-name!PSAPPSRV.6043.1.0: LIBTUX_CAT:476: WARN: Server 99/2: client process 1859: lost message
085820.machine-name!PSAPPSRV.6043.1.0: LIBTUX_CAT:477: WARN: SERVICE=ICPanel    MSG_ID=0    REASON=server died


 

Cause

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