ECRM: Online Marketing DES comprehensive solution for 'rutas' error. (Doc ID 659707.1)

Last updated on JUNE 15, 2016

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 8.9 to 9 [Release 8.9 to 9]
Information in this document applies to any platform.
*** Checked for relevance on 24-Sep-2013 ***

This document was previously published as Customer Connection Solution 201060760




Symptoms


The CRM Online Marketing Dialog Execution Server uses JOLT message calls to CRM Local Node to the CRM Application Server JOLT server to update the CRM CDM basics data tables. The mcp?rutas=1 will run from the CRM Online Marketing Dialog Execution WebServer (DES), running a call to PSPING using PS_CR (CRM Local Node). The CRM Application Server JOLTt connections using the same XML messaging that is used by the Online Marketing DES webserver to insert and update the CRM CDM basics tables.

The message used for the rutas=1 call is the  RY_XMSG_SERQ synchronous message. For PeopleTools 8.48 and higher, this is a Service Operation on the RY_XMSG_CHNL Queue. With PeopleTool 8.47 or lower  RY_XMSG_SERQ  is a synchronous message that runs on the  RY_XMSG_CHNL message channel.

Issue #1:
===================================================================
Online Marketing DES not working. 'rutas=1' check returns "as: i'm not here" message.

as: i am not here

The error reported is:

OnRequest for message RY_XMSG_SREQ could not run to completion on node PSFT_CR. (158, 974)

There will also be an Integration Broker Messages Synchronous Message  look for errors like this:

PSFT_CR  RY_XMSG_CHNL  03/11/05  9:51:21.000000AM  2dd6a204-1dd2-11b2-a9d4-e0067598a523  RY_XMSG_SREQ  VERSION_1  InSync  PSFT_CR  ERROR  Details

Cause

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