ECRM: Handling Chat through UAD (Doc ID 659866.1)

Last updated on AUGUST 01, 2016

Applies to:

PeopleSoft Enterprise CRM CTI Integration - Version 9 and later
PeopleSoft Enterprise CRM Multichannel Communications - Version 9 and later
Information in this document applies to any platform.
SPECIFIC TO:   Enterprise, CRM, CHAT

This document was previously published as Customer Connection Solution 201061326


***Checked for relevance on 09-Sep-2013***

Symptoms


Setting up UAD in CRM 9.0 and Chat through UAD

Cause

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