Phone Number Not Formatted According to the Country (Doc ID 659979.1)

Last updated on JULY 06, 2016

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201061691




Symptoms

After adding new phone formats for different countries through Application Designer, the application uses only the first format in the list, not the format requested. 

According to PeopleBooks: "The system formats the number based on the standard phone number format for the person's country as indicated in the address".

Where is the phone number format associated with country?

Cause

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