ERMS: Setting up Content Routing of Unstructured Email Using Verity (Doc ID 659998.1)

Last updated on MARCH 07, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.8 to 9.1 [Release 8.8 to 9]
PeopleSoft Enterprise CRM Support - Version 8.8 to 9.1 [Release 8.8 to 9]
PeopleSoft Enterprise CRM HelpDesk - Version 8.8 to 9.1 [Release 8.8 to 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 SP1 to 9.1 [Release 8.8 to 9]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201061730
***Checked for relevance on 22-Feb-2013***

Goal

Setting up Content Routing of Unstructured email using Verity - Peoplesoft ERMS delivers a functionality wherein unstructured emails received by the application can be routed and assigned to mailboxes depending on keywords found in the email. The Verity engine analyzes the content of the email and based on the conditions set, the ERMS system will route the email to the corresponding Worklist.
 

Solution

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